Purchase & Cancellation Policy

Last updated: October 2, 2026

How to place an order

Orders can be placed at any time through thefolliva.com.

After placing an order, you will receive:

• An order confirmation email confirming that we have received your order
• A shipping confirmation email containing tracking information once your order has been dispatched

Please ensure that all information provided during checkout is accurate and complete.

Subscriptions

The Growth System is available as a one-time purchase or on a recurring subscription at a discount. If you choose the subscription option:

• The price, discount and delivery frequency are shown at checkout before you pay.
• Your subscription renews automatically at that price and frequency until you cancel.
• You can cancel at any time from the link in your order emails, from your account, or by emailing support@thefolliva.com.
• Cancellation applies to future shipments. An order that has already been charged and dispatched is handled under our Refund & Return Policy.
• To avoid being charged for the next shipment, cancel before the renewal date shown in your account or renewal reminder.
• If we change subscription pricing, we will tell you before the change applies to your subscription.

Order cancellation

If you would like to cancel an order, please contact us as soon as possible at support@thefolliva.com with the subject line Cancel Order. Please include your order number in your request.

We can only cancel orders that have not yet entered fulfillment or been shipped.

Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the product, you may request a return in accordance with our Refund & Return Policy.

Approved cancellations will be refunded to the original payment method. Refunds are typically processed within 5–10 business days, although processing times may vary depending on your financial institution.

Order changes

If you need to:

• Update your shipping address
• Correct customer information
• Change a product selection
• Modify your order

Please contact support@thefolliva.com immediately after placing your order.

While we will make reasonable efforts to accommodate requested changes, we cannot guarantee modifications once an order has entered processing or fulfillment.

Order verification

To protect our customers and prevent fraudulent activity, Folliva reserves the right to verify payment information and customer details before processing an order.

We may contact you to request additional information if necessary. Failure to provide requested verification information may result in order cancellation.

Right to refuse or cancel orders

Folliva reserves the right to refuse, limit or cancel any order at our sole discretion, including but not limited to situations involving:

• Product availability issues
• Pricing or listing errors
• Suspected fraud
• Unauthorized reseller activity
• Payment authorization failures
• Violations of our Terms of Service

If an order is canceled after payment has been received, any authorized charges will be refunded to the original payment method.

Contact us

If you have questions regarding an order, cancellation or modification request, please contact:

Folliva
Email: support@thefolliva.com
Website: thefolliva.com